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*Shipping is FREE! for all orders over $50.00 shipped within the U.S.A. In-stock items are shipped within 3 to 5 business days.

Customer Services - Shop with Confidence!
Q: How does the shopping cart work?
A: As you browse through our online catalog, you can place items in your cart by selecting the 'Add to Cart' button from the product or search results page. Any special promotions, sale prices, and price breaks will be calculated in the cart, giving you an up-to-date subtotal of your order.

To change quantities of the items in your shopping cart, simply enter the appropriate quantity in the QTY box and click 'Update'. To remove an item, you can click the blue 'Remove' button or use the 'Empty Cart' button to empty the entire shopping cart. When you are ready to proceed to the check-out process, click the 'Check Out' button.

You can view the contents of your shopping cart at any time by clicking on the Shopping Cart Icon in the upper left corner of your screen.


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Q: What's involved in the checkout process?
A: There are 3 steps in the checkout process. Accurate completion of these steps will accelerate the processing of your order.

Step 1: Shipping and billing addresses

We understand that sometimes you need to have your package shipped to a place other than where we'll be sending the bill. So whether you're at the Vatican installing a masterpiece of a window, or at work, we'll ship it where you'd like. Please make certain that the addresses are correct (including zip codes) so that the chosen carrier can deliver your package.

Step 2: Payment

In this step you will be asked for an e-mail address where we can contact you if necessary. You'll  be presented with an order total.  Enter your credit card information when prompted to complete your order, an e-mail confirmation will be sent to you immediately confirming your order.

Step 3: Shipping

Shipping is FREE! for all orders over $50.00 shipped within the U.S.A. In-stock items are shipped within 3 to 5 business days.




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Q: Is it safe to order online?
A: How does a Secure Site work? In plain English here's what happens when you place an order. First, you'll notice that you enter a secure site when a padlock icon appears in the status bar of your browser (usually at the bottom). This states that all of the information passed between your computer and our computer will be encrypted. Our computer will tell your computer how to encrypt all information passed between the two using encryption that can only be decoded on our server. Your computer will do such before sending any information onto the phone wire and out onto the Internet and eventually to our computer. When it reaches our server, it will be decoded and logged to our database for processing. Without the decoding key on our server, it is nearly impossible to decipher the encrypted data.

To view our Privacy Policy click here.


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Q: What is your return policy?
A: You may return items within 30 days of delivery for a full refund. We cannot accept returns of certain items, including:
- Any item that is returned more than 30 days after delivery.
- Any item that is not in its original condition, is damaged, or is missing parts.
- Clearance items
- Underwear


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Q: Where is my order?
A: Delivery dates vary based on the availbility of the items you ordered.  It could take up to 14 business days for the your order to arrive once your order has been shipped.  If you still have further questions about your order, contact Customer Service via e-mail - CustomerService@LingerieExotique.com - and we'll get back to you promptly!

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Q: How do I change the payment info for an order?
A: Contact Customer Service by e-mail:  CustomerService@LingerieExotique.com or by phone: (516) 588-0083

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